Privacy Policy

Privacy Policy

Last updated: 20 April 2026

UrHelpur (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your choices.

Who we are

UrHelpur The Carlile Institute Business Centre, Huddersfield Road, Meltham, Holmfirth, West Yorkshire HD9 4AG Email:  hello.urhelpur@gmail.com 

What we collect

We may collect:

• Contact details (name, phone number, email address, address)

• Booking information (dates/times requested, service details)

• Notes you choose to share to help us support you (for example access needs, mobility needs, preferred contact method)

• Website enquiries you send via forms, email, or phone

• Basic website usage data (for example pages visited and device/browser information) via cookies/analytics, if used on our site

We do not provide regulated personal care or medical treatment. If you share health-related information with us, we only use it to support your booking and provide the service you request.

How we use your information

We use your information to:

• Respond to enquiries

• Arrange and deliver pre-booked services

• Communicate about bookings (confirmations, changes, cancellations)

• Keep basic internal records for service quality and safeguarding

• Meet legal, tax, or insurance requirements where applicable

Lawful basis (UK GDPR)

We process personal information when:

• It’s needed to provide a service you request (contract)

• You have given consent (for example, if you ask us to contact you a certain way)

• We have a legal obligation

• We have a legitimate interest in running our business safely and effectively (while respecting your rights)

Who we share information with

We do not sell your personal information.

We may share information only when necessary:

• With trusted service providers who help us run the business (for example phone/email providers)

• If required by law, or to protect someone’s safety

• With your permission (for example, if you ask us to speak to a family member)

How we store and protect your information

We take reasonable steps to keep your information secure and only keep it for as long as needed for the purposes above.

Your rights

You may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete information (where we’re allowed to)

• Object to or restrict certain processing

• Withdraw consent (where we rely on consent)

To make a request, contact:  hello.urhelpur@gmail.com .

Cookies

If we use cookies or analytics on our website, we will use them to understand how the site is used and improve it. You can control cookies in your browser settings.

Contact

If you have questions about this policy or how we handle your information, email  hello.urhelpur@gmail.com .

If you are unhappy with how we’ve handled your information, you can also complain to the UK Information Commissioner’s Office (ICO).